Case Studies

See how our customers are putting AI to work: reducing time spent on routine tasks, connecting information and making everyday work easier. Explore what we built, hear from the people using it and see the results so far.

These stories explain what we built and how it fits into everyday work. Hear from Flightcase Warehouse and Multitude Media about the changes to their businesses, and see how we continue to develop the software with them.

You'll also find work still in progress. We distinguish results already achieved from outcomes we expect to deliver, so you can see where each project stands.

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Flightcase Warehouse

10+ hours a week back during order fulfilment.

Intelligent Document Processing · Manufacturing & Retail

Flightcase Warehouse, a UK based manufacturing specialist that works with leading brands around the world, engaged us to see if AI could optimise inefficient processes in the design and sales management of bespoke products. We worked with the team and used our platform to solve these problems via Intelligent Document Processing, which gave the team 10+ hours a week back during order fulfilment.

We are now working with the organisation on a multi-year roadmap across quoting, scale automation, and optimising shipping with a view to underpinning new opportunities in other markets.

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Multitude Media

Replaced a patchwork of SaaS tooling, so specialists spent less time on low-value operational tasks.

Byline · PR & Media

Multitude Media is an award-winning PR agency dedicated exclusively to the entertainment industry. Like many growing agencies, they faced increasing pressure from administrative workload; highly specialist team members were spending valuable time on low-value operational tasks, limiting focus on creative output and client relationships.

We built them an Ingenaium-powered platform that automates contact and client management, surfaces deeper insight into their relationships, and supports the team with intelligent content production. Integrated directly into their existing workflows, it replaced a patchwork of expensive SaaS tooling with greater functionality at lower cost, freeing the specialist team to focus on the creative work they do best.

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A Leading European Media & Telecommunications Provider

Anticipated to reduce customer service calls by about 30%.

Intelligent Front Door · Managed Service Providers, Telecommunications & Service Providers

We are working with a leading European media and telecommunications provider on customer service for their millions of users. The work uses Intelligent Front Door. The AI is anticipated to reduce customer service calls by about 30%.

We are building an Ingenaium contact management solution with their product, AI, and the team we work with. The platform is anticipated to go into production as the AI innovation hub for their customer service team.