Privacy & Cookie Policy

Your Privacy Matters

We collect only the information we need to provide and improve our services. We protect it carefully and give you control over your data.

What we collect

• Information you provide (name, email, company when you contact us)
• Usage data (how you interact with our website)
• Technical data (IP address, browser type)
• Cookies (for analytics and functionality)

How we use it

• Respond to your enquiries
• Provide our services
• Improve our website
• Send marketing (only with your consent)
• Comply with legal obligations

Your rights: You can access, correct, delete, or export your data anytime. You can object to processing or withdraw consent. We respond to all requests within 30 days.

Security: We use industry-standard security measures including encryption, access controls, and regular testing to protect your data.

Cookies: We use essential cookies for functionality and optional cookies for analytics and marketing. You can control cookies through our cookie banner or browser settings.

Contact us for the full privacy and cookie policy or questions at hello@ingenaium.com.

Ingenaium Ltd · Last updated: 7 April 2026

Table of contents

1. Introduction
2. Who we are
3. What information we collect
4. How we use your information
5. Legal basis for processing
6. Cookies and tracking technologies
7. How we share your information
8. International transfers
9. How long we keep your information
10. Your rights
11. Security
12. Third-party links
13. Children's privacy
14. Changes to this policy
15. Contact us

1. Introduction

Ingenaium Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy and Cookie Policy explains how we collect, use, store, and protect your information when you visit our website at www.ingenaium.ai and www.ingenaium.io (the "Website") or interact with our services.

This policy applies to all visitors and users of our Website. By using our Website, you consent to the collection and use of information as described in this policy.

We comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR) 2003

2. Who we are

Data controller

Ingenaium Ltd
Company number: 16578914
Registered office: Leigh House, 28 St Paul's Street, Leeds, LS1 2JT

Data protection officer

David Wilkinson
Email: privacy@ingenaium.ai

Contact us

If you have any questions about this policy or how we handle your data, please contact us:

• Email: privacy@ingenaium.com
• Post: Data Protection Officer, Ingenaium Ltd, Leigh House, 28 St Paul's Street, Leeds, LS1 2JT
• Phone: +44 7788 974356

ICO registration

We are registered with the Information Commissioner's Office (ICO). Registration number: ZC034613.

3. What information we collect

3.1 Information you provide directly

Contact forms and enquiries - When you contact us through our Website, we collect:

• Name
• Email address
• Company name (if provided)
• Phone number (if provided)
• Message content
• Any other information you choose to provide

Newsletter subscription - If you sign up for our newsletter:

• Email address
• Name (if provided)
• Communication preferences

Job applications - If you apply for a position:

• Name and contact details
• CV / resume
• Cover letter
• Qualifications and work history
• Any other information you provide in your application

Demo / product enquiries - When requesting a demo or product information:

• Name and contact details
• Company information
• Industry / sector
• Specific interests or requirements

3.2 Information we collect automatically

Website usage data - When you visit our Website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Links clicked
• Device information
• Approximate geographic location (country / city level)

Cookies and similar technologies - We use cookies and similar tracking technologies. See Section 6 for full details.

Analytics - We use analytics tools (such as Google Analytics) to understand how visitors use our Website. This includes:

• Pages viewed
• Time on site
• Bounce rate
• Traffic sources
• User flow through the site

3.3 Information from third parties

We may receive information about you from:

• Social media platforms (if you interact with our social media content)
• Business partners or resellers (with your consent)
• Publicly available sources (e.g. LinkedIn for business development)
• Marketing platforms and databases

4. How we use your information

We use your information for the following purposes:

4.1 Website operation and service provision

• To respond to your enquiries and provide information you request
• To provide demos, trials, or product information
• To process job applications
• To send you newsletters and marketing communications (with consent)
• To improve and optimize our Website
• To troubleshoot technical issues

4.2 Analytics and improvement

• To understand how visitors use our Website
• To analyse trends and user behaviour
• To improve our content and user experience
• To develop new features and services
• To conduct research and analysis

4.3 Marketing and communications

• To send you information about our products and services (with consent)
• To send newsletters and updates (with consent)
• To invite you to events and webinars
• To conduct customer satisfaction surveys
• To provide relevant content and recommendations

4.4 Legal and compliance

• To comply with legal obligations
• To protect our legal rights and interests
• To prevent fraud and ensure security
• To enforce our Terms and Conditions
• To respond to legal requests and regulatory requirements

5. Legal basis for processing

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

5.1 Consent

• Newsletter subscriptions
• Marketing communications
• Non-essential cookies
• Certain analytics activities

You can withdraw consent at any time by contacting us or using unsubscribe links.

5.2 Legitimate interests

• Website analytics to improve user experience
• Business development and marketing (B2B)
• Network and information security
• Fraud prevention
• Internal business administration

We have assessed that our legitimate interests do not override your rights and freedoms.

5.3 Contractual necessity

• Processing job applications
• Providing demos or trials
• Responding to your enquiries about our services

5.4 Legal obligation

• Complying with tax and accounting requirements
• Responding to legal requests
• Regulatory compliance

6. Cookies and tracking technologies

6.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

6.2 Types of cookies we use

We use the following categories of cookies:

Strictly necessary cookies

These cookies are essential for the Website to function properly.

Purpose:

• Enable core website functionality
• Remember cookie consent preferences
• Secure areas of the Website
• Session management

Legal basis: These cookies are necessary and do not require consent.

Examples:

Analytics and performance cookies

These help us understand how visitors interact with our Website.

Purpose:

• Count visitors and traffic sources
• Measure page performance
• Understand user navigation
• Identify popular content

Legal basis: Consent (you can opt out).

Examples:

Third party: Google Analytics - Privacy Policy

Functionality cookies

These remember your preferences and choices.

Purpose:

• Remember language preferences
• Remember region / location
• Remember form inputs
• Personalize content

Legal basis: Consent (you can opt out).

Examples:

Marketing and targeting cookies

These track your browsing to show relevant advertisements.

Purpose:

• Deliver targeted advertising
• Track campaign effectiveness
• Limit ad frequency
• Measure ad performance

Legal basis: Consent (you can opt out).

Examples:

Third parties: Facebook - Privacy Policy · Google Ads - Privacy Policy · LinkedIn - Privacy Policy

6.3 Cookie duration

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until you delete them

6.4 Managing cookies

Cookie consent banner: When you first visit our Website, you may see a cookie banner asking for your consent. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

Change your mind at any time using your browser settings as described below. If we provide a cookie preference control on the Website, you may use that as well.

Browser settings: You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

Learn how to manage cookies

Note: Blocking all cookies may affect Website functionality.

Opt-out tools:

• Google Analytics opt-out (browser add-on)
• Network Advertising Initiative opt-out tool
• Your Online Choices - opt-out tool

6.5 Other tracking technologies

• Web beacons / pixels: Small invisible images embedded in emails or web pages to track opens and interactions.
• Local storage: Similar to cookies but can store more data. Used for functionality and performance.
• Device fingerprinting: We do not use device fingerprinting techniques.

7. How we share your information

We do not sell your personal data to third parties.

We may share your information with:

7.1 Service providers

We share data with trusted third-party service providers who process data on our behalf:

Data processing agreements: We have contracts with all processors ensuring GDPR compliance.

7.2 Business partners

With your consent, we may share information with:

• Resellers and distributors (for joint marketing)
• Event partners (for webinars or conferences)
• Integration partners (for combined services)

7.3 Legal requirements

We may disclose information when required by law:

• To comply with legal obligations
• To respond to court orders or legal processes
• To protect our rights and property
• To prevent fraud or illegal activities
• To protect safety of individuals

7.4 Business transfers

If we are involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner. We will notify you and ensure continued protection.

8. International transfers

8.1 Data storage location

Your data is primarily stored and processed in the United Kingdom.

8.2 Third-party processors

Some service providers may be located outside the UK / EEA, including:

• United States (e.g. Google, AWS)
• Other countries

8.3 Safeguards

When transferring data internationally, we ensure adequate protection through:

• UK adequacy decisions: Countries deemed to have adequate data protection
• Standard contractual clauses (SCCs): EU / UK approved contract terms
• Processor guarantees: Additional security measures by processors
• Your consent: Where required

USA transfers: Many US companies participate in frameworks ensuring adequate protection (e.g. EU–US Data Privacy Framework).

9. How long we keep your information

We retain personal data only as long as necessary for the purposes outlined in this policy.

Retention periods:

Criteria for retention:

• Legal and regulatory requirements
• Legitimate business purposes
• Industry standards
• Your consent period

Secure deletion: After retention periods expire, we securely delete or anonymize data.

10. Your rights

Under UK GDPR, you have the following rights:

10.1 Right to be informed

You have the right to clear information about how we use your data (this policy).

10.2 Right of access (subject access request)

You can request:

• Confirmation that we process your data
• A copy of your personal data
• Information about how we use it

How to request: Email privacy@ingenaium.com
Response time: Within 1 month (free of charge)

10.3 Right to rectification

You can request correction of inaccurate or incomplete data.

10.4 Right to erasure ("right to be forgotten")

You can request deletion of your data when:

• No longer necessary for original purpose
• You withdraw consent
• You object to processing
• Data processed unlawfully
• Legal obligation requires deletion

Exceptions: We may retain data if required by law or for legal claims.

10.5 Right to restrict processing

You can request we limit how we use your data in certain circumstances.

10.6 Right to data portability

You can request your data in a portable format (e.g. CSV, JSON) to transfer to another service.

10.7 Right to object

You can object to:

• Processing based on legitimate interests
• Direct marketing (at any time)
• Automated decision-making

Marketing opt-out: Use unsubscribe links in emails or contact us.

10.8 Rights related to automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

10.9 How to exercise your rights

Contact us:

• Email: privacy@ingenaium.com
• Post: Data Protection Officer, Ingenaium Ltd, Leigh House, 28 St Paul's Street, Leeds, LS1 2JT

We will:

• Respond within 1 month
• Verify your identity (to protect your data)
• Provide information free of charge (unless excessive)

10.10 Right to complain

If you're unhappy with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

11. Security

11.1 How we protect your data

We implement appropriate technical and organizational measures:

Technical measures:

• Encryption in transit (SSL/TLS)
• Encryption at rest
• Secure authentication
• Regular security testing
• Firewall protection
• Access controls
• Secure backups

Organizational measures:

• Staff training on data protection
• Confidentiality agreements
• Clear data handling procedures
• Regular policy reviews
• Incident response procedures
• Limited access on need-to-know basis

11.2 Data breach notification

If a data breach occurs that poses a risk to your rights:

• We will notify the ICO within 72 hours
• We will notify affected individuals without undue delay
• We will take steps to mitigate harm

Report a breach: If you believe there's been a breach, contact us immediately at privacy@ingenaium.com.

12. Third-party links

Our Website may contain links to third-party websites, plugins, and applications.

We are not responsible for:

• Privacy practices of third-party sites
• Content on external websites
• Security of third-party services

Recommendation: Review the privacy policies of any third-party sites you visit.

Third-party services on our Website:

• Google Analytics: Privacy Policy
• Social media plugins (LinkedIn, X / Twitter): check respective privacy policies
• Other embedded tools or content may be added from time to time; the relevant third party’s privacy policy applies

13. Children's privacy

Our Website and services are not directed at children under 16.

We do not:

• Knowingly collect data from children under 16
• Market to children
• Allow children to use our services

If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

14. Changes to this policy

We may update this policy from time to time to reflect:

• Changes in law or regulation
• Changes to our practices
• New features or services
• Feedback from regulators

When we update:

• We will post the new policy on this page
• We will update the "Last updated" date
• For significant changes, we may notify you by email or prominent notice

Continued use after changes constitutes acceptance.

Recommendation: Review this policy periodically to stay informed.

15. Contact us

15.1 Questions and concerns

If you have any questions, concerns, or requests regarding this policy or our data practices:

Email: privacy@ingenaium.ai
Post: Data Protection Officer, Ingenaium Ltd, Leigh House, 28 St Paul's Street, Leeds, LS1 2JT
Phone: +44 7788 974356

15.2 Data protection officer

Our Data Protection Officer can be contacted at: privacy@ingenaium.ai
Post: Ingenaium Ltd, Leigh House, 28 St Paul's Street, Leeds, LS1 2JT

15.3 Supervisory authority

You have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Live chat: available on ICO website
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Summary of key points

What we collect:

• Information you provide (contact forms, newsletter signup)
• Automatically collected data (IP address, website usage)
• Cookies and analytics data

Why we collect it:

• Provide and improve our services
• Respond to enquiries
• Send marketing (with consent)
• Analyse website performance
• Legal compliance

Your choices:

• Opt out of marketing anytime
• Control cookies through browser settings or our cookie banner
• Request access, correction, or deletion of your data
• Object to processing based on legitimate interests

Your rights:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Complain to the ICO

Contact us: privacy@ingenaium.com

Cookie settings

Contact us about cookie preferences

Use this if you need to change how we apply non-essential cookies or to ask for a copy of our full cookie documentation. You can also manage cookies in your browser (see Section 6).

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Ingenaium Ltd
Company number: 16578914
Registered office: Leigh House, 28 St Paul's Street, Leeds, LS1 2JT
Email: privacy@ingenaium.ai
Website: www.ingenaium.ai
ICO registration: ZC034613

Last updated: 7 April 2026 · Version: 1.0 · Next review: April 2027